Privacy Policy

1. Introduction

DoctorBook ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using DoctorBook, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, date of birth, and password
• Profile Information: Profile picture, gender, address, emergency contact details
• Medical Information: Medical history, current medications, allergies, and health conditions
• Payment Information: Credit card details, billing address, and payment history

2.2 Usage Information

• App Usage: Features used, time spent, and interaction patterns
• Device Information: Device type, operating system, IP address, and unique device identifiers
• Location Data: General location for service availability (with your consent)

2.3 Communication Data

• Messages exchanged with healthcare providers
• Consultation notes and medical advice
• Appointment scheduling and reminders

3. How We Use Your Information

3.1 Primary Uses

• Provide and maintain our healthcare services
• Connect you with healthcare professionals
• Process payments and manage your account
• Send important notifications and updates
• Improve our services and user experience

3.2 Healthcare Services

• Schedule and manage medical consultations
• Share medical information with authorized healthcare providers
• Generate and store medical records
• Provide emergency medical assistance when needed

3.3 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Protect our rights and prevent fraud
• Maintain security and prevent abuse

4. Information Sharing and Disclosure

4.1 Healthcare Providers

We share your medical information with healthcare providers you choose to consult with, ensuring they have the necessary information to provide appropriate care.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

• Payment processors for secure transactions
• Cloud storage providers for data security
• Analytics services to improve our platform
• Customer support services

4.3 Legal Requirements

We may disclose your information when required by law, such as:

• Responding to subpoenas or court orders
• Reporting suspected abuse or neglect
• Complying with public health regulations
• Protecting public safety

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security assessments and penetration testing
• Employee Training: Comprehensive privacy and security training for all staff

5.2 HIPAA Compliance

As a healthcare platform, we maintain full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and implement all required safeguards to protect your health information.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Download a copy of your data
• Opt-out of certain communications

6.2 Account Deletion

You can delete your account at any time by:

• Using the delete account feature in the app
• Visiting our website: delete-account.html
• Contacting our support team

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Information is retained while your account is active
• Deleted Accounts: Most data is deleted within 30 days of account deletion
Legal Requirements: Some information may be retained longer for legal compliance
• Medical Records: May be retained as required by healthcare regulations

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

DoctorBook is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on our website
• Sending you an email notification
• Displaying a notification in the app

Your continued use of DoctorBook after any changes constitutes acceptance of the updated policy.